Privacy Policy

Never Miss Lunch Inc. ("Never Miss Lunch", "we", "our", or "us") is committed to protecting the personal information of every person who uses our platform. This policy explains what information we collect, how we use it, and your rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25 / Bill 64).

Last updated: June 2025  ·  Effective date: June 2025

1. Who We Are

Never Miss Lunch is a Canadian school lunch platform that connects parents, schools, and food vendors. Our servers are located exclusively in Canada (Quebec and Ontario data centres). We do not transfer personal data outside of Canada.

Privacy contact: privacy@nevermisslunch.com

2. Information We Collect

2.1 Information you give us (waitlist registration)

• Name
• Email address
• School or business name
• Role (school administrator or food vendor)
• Optional message

2.2 Information collected automatically

We use Google Analytics 4 (GA4) only after you consent via the cookie banner. GA4 collects aggregated, anonymised data including:

• Pages visited and time spent
• Approximate geographic region (province-level)
• Device type and browser
• Referral source

We use GA4's Consent Mode v2 with analytics_storage defaulted to denied. No analytics cookies are set unless you click "Accept All".

2.3 Essential cookies

We store one item in your browser's localStorage (nml-cookie-consent) to remember your cookie preference. This is strictly necessary and does not track you.

3. How We Use Your Information

• To add you to our product waitlist and notify you when we launch in your province
• To understand which regions and audiences are most interested in our platform
• To improve our website based on anonymous usage data (only with your consent)
• To respond to your messages and questions

We do not sell, rent, or trade your personal information with any third party. We do not use your information for advertising profiling or automated decision-making.

4. Legal Basis for Processing (Quebec Law 25)

Under Quebec's Law 25, we process your personal information on the basis of your explicit consent at the time of submission (waitlist form) or cookie consent (analytics). You may withdraw consent at any time.

5. Data Retention

Waitlist registrations are kept until we launch in your region or for a maximum of 3 years, after which they are deleted. You may request deletion at any time by emailing us.

6. Third-Party Services

7. Your Rights

Under PIPEDA and Quebec Law 25 you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct inaccurate information
• Deletion — request that we delete your personal information
• Portability (Law 25) — receive your data in a structured, commonly used format
• Withdraw consent — at any time, without penalty

To exercise any right, email privacy@nevermisslunch.com. We will respond within 30 days.

8. Cookies and Tracking

We use the minimum cookies necessary. The cookie banner on your first visit lets you choose:

• Essential Only — only nml-cookie-consent in localStorage; no tracking whatsoever
• Accept All — enables Google Analytics 4 (anonymised aggregates, no individual profiling)

You can change your preference at any time by clearing your browser's localStorage and reloading the page.

9. Security

We use HTTPS (TLS 1.3) for all data in transit. Form submissions are delivered via Web3Forms over encrypted connections. We do not store payment information on this marketing site.

10. Children's Privacy

This marketing site is intended for adults (school administrators, food vendors, and parents). We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We will post any material changes to this page and update the "Last updated" date. Continued use of the site after changes constitutes acceptance.

12. Contact Us

Never Miss Lunch Inc.
Canada
privacy@nevermisslunch.com

You may also file a complaint with the Office of the Privacy Commissioner of Canada or, for Quebec residents, the Commission d'accès à l'information du Québec.